We care about your privacy
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www.owlbooking.com, hereinafter referred to as Owl Booking Holidays for Travelers S.L., a Spanish company legally registered in the Mercantile Registry of Mallorca, Spain, with Identification Code: B-57960437
Owl Booking Holidays for Travelers S.L manages the personal information of Web users with respect and confidentiality and in accordance with the law, and it adopts all reasonable measures to ensure that personal information is stored securely and accurately. Please contact us if you have any questions or comments regarding our privacy policy or the use of personal information.
This document contains detailed information about cookies and how personal data is processed. This privacy policy may be reviewed from time to time as new services are added or as a result of legal changes or business developments. Changes to the privacy policy will be published on the Web.
Use of personal information
Personal information stored by Owl Booking Holidays for Travelers S.L will be used for the proper functioning of the Website and for the services provided, which include, among others, the following purposes: bookings, enquiries, account administration, marketing activities, payments, sending communications, fraud detection and prevention, and analytical purposes.
Personal information used by Owl Booking
When registering, sending an enquiry, or booking a villa or holiday home through the Website, personal information such as your name, telephone number, and email address will be stored in our database because Owl Booking Holidays for Travelers S.L needs this information to communicate important details such as booking confirmation, payment reminders, and other information related to the reservation.
When visiting or browsing the Website, specific information may be collected, such as IP address, browser used, operating system information, application version, language settings, and pages viewed by users.
Protection of personal data
Owl Booking Holidays for Travelers S.L employs strict security measures to protect personal information and prevent its disclosure to third parties without the user’s permission. Data storage devices are kept in a secure facility with restricted physical access, and firewalls and other measures are used to restrict electronic access.
Access to personal information is granted only to Owl Booking Holidays for Travelers S.L internal staff who require the information to perform a specific task. Owl Booking Holidays for Travelers S.L will keep the user's data secure, and therefore cooperation with our security controls may be required before revealing any information. Information will be retained for a reasonable period or as long as legally required. Payments made through Owl Booking Holidays for Travelers S.L are processed by a certified third-party payment provider, and therefore Owl Booking Holidays for Travelers S.L does not store complete credit card data and is not responsible for errors or losses in payments or money transfers.
As part of the Website, Owl Booking Holidays for Travelers S.L provides an internal account called Secure Inbox that allows direct written communication between Guest and Owner. For security reasons, Owl Booking Holidays for Travelers S.L has an automatic system that analyses all communications to detect malicious or fraudulent content. This includes spam and limiting certain types of files. Any sensitive information, such as credit card numbers that may be used fraudulently, may be automatically masked to ensure the safety of Owners and Guests. Owl Booking Holidays for Travelers S.L may also mask contact information that could be used to establish communication outside the Secure Inbox. If malicious content is detected, communication may be completely blocked. All communications sent and received using the Secure Inbox will be stored by Owl Booking Holidays for Travelers S.L. To the extent permitted by law, Owl Booking Holidays for Travelers S.L will only access internal communications between Owners and Guests if required by law, strictly necessary for security or law enforcement purposes, or if Owl Booking Holidays for Travelers S.L has a legitimate interest, such as detecting and preventing fraud and misuse. No communication will be transmitted to third parties unless required by law. Owl Booking Holidays for Travelers S.L may analyse anonymous communication content to improve its services.
Personal data provided for account registration, as well as any data provided during the booking process, are included in a database called Booking Holidays for Travelers S.L, duly registered with the Spanish Data Protection Agency, owned and processed by Owl Booking Holidays for Travelers S.L. Acceptance of these terms and conditions constitutes express consent for this data processing.
To exercise the legal rights of access, rectification, cancellation or opposition to data processing, a written request must be sent by the data subject to the customer service department at the following email address: info@owlbooking.com. This right may also be exercised by sending a letter by post to: Via Pollentia, 34 / 07460 Pollensa / Mallorca.
If, in the course of a commercial relationship, personal data of third parties is communicated to Owl Booking Holidays for Travelers S.L, the user guarantees that they are authorised to communicate such data and that the data subject has been informed of this communication in compliance with applicable legal provisions. Otherwise, the user will be responsible for any infringement or fine that may be imposed on Owl Booking Holidays for Travelers S.L, which could seek compensation and hold the user harmless in this regard.
Changes in company status
Owl Booking Holidays for Travelers S.L reserves the right to disclose collected information to any new Owner in the event of entering into an ownership agreement with another company. Owl Booking Holidays for Travelers S.L will not disclose, sell, or distribute information to third parties without permission, unless required by law.
Use of cookies
Owl Booking Holidays for Travelers S.L uses cookies to allow users to be recognised across all pages of the Website and also to allow user preferences to be remembered. Cookies are also used to simplify login procedures and track monitor usage.
Types of cookies used
Owl Booking Holidays for Travelers S.L uses the following types of cookies:
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Technical cookies: strictly necessary for the correct functioning of the Website.
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Functionality cookies: allow the Website to remember user choices, such as username, to provide enhanced and personalised features.
Use of third-party cookies
Owl Booking Holidays for Travelers S.L uses third-party analytical and tracking cookies.
Owl Booking Holidays for Travelers S.L has access to Owl Booking cookies.
Duration of cookie use
Cookies used by Owl Booking Holidays for Travelers S.L may have different validity periods. The maximum duration is 50 days from the user's last visit. Nevertheless, cookies can be deleted from the browser at any time using the link provided in the following section.
