Condiciones generales



The specific conditions are described in the property file. By accepting these conditions, you will be agreeing to the specific conditions of the property you are booking.

Owl Booking Holidays for Travellers S.L. or its trading name "Owl Booking " only acts as an agent for homeowners or their representatives in accordance with the following conditions:

At the time when the booking is made, a deposit equivalent to twenty percent (20%) of the total amount must be paid within a period of no more than 48 hours. If the deposit is not paid within the set time limit,

Owl Booking Holidays for Travellers S.L reserves the right to cancel the booking. If this amount is received, and the owner is in agreement, you will be sent a booking confirmation.

The remainder of the amount to be paid, corresponding to your booking, must be paid at least 40 days before the date of arrival at the destination property. If this is not done within that period, Owl Booking Holidays for Travellers S.L may cancel the booking, resulting in the loss of the deposit paid.

In the event that the booking is made less than 40 days before the date of arrival and occupancy of the property, the amount (100%) of the booking is to be paid in full.

In all cases and in order to expedite the process, the client must send Owl Booking Holidays for Travellers S.L a copy of proof of payment, either by fax or e-mail as soon as possible, being solely responsible for the expenses and bank charges that may result from these transactions.

Once Owl Booking Holidays for Travellers S.L receives proof of the final payment, in accordance with the preceding paragraphs, it will send the client, by e-mail or fax, details of how to get from the airport to the property selected by the client.

No deposit will be charged according to our general terms, the lessor or in their Owl Booking Holidays for Travellers S.L representative may require the customer to compensate the owner of the property by an amount equal to the cost of the damage, theft or excessive dirt. The lessee is responsible for any damage that occurs to the property during his/her stay, provided it is for reasons attributable to the same.

Cancelation policy

  • Up to 60 days before arrival 100 % of total stay will be refunded without any addional charge.
  • Up to 30 days before arrival 50 % of total stay will be refunded 
  • Up from 1 day until 30 days before arrival and in case of no shows total stay will be charged 


In the event that Owl Booking Holidays for Travellers S.L is obliged to cancel the client booking, due to any force majeure imposed by the property, Owl Booking Holidays for Travellers S.L will return to the tourist the fees paid to date in full.

Changes to dates and number of people.

Modifications to dates may be made in the following cases, by informing Owl Booking Holidays for Travellers S.L in writing and subject to the following conditions:
1. Increase number of days: it is possible to increase the number of days of your stay in the property selected if it is available during the dates chosen. No changes will be made if the difference in the booking fee is not paid in advance.

2. Reduce number of days: you must give notice in writing one month prior to the agreed arrival date and without any refund of the total booking amount.
3. Change in the number of people: increasing the number of people is possible if the property has sufficient capacity. Changes will only be made upon payment of the difference in the booking fee.

Neither the property nor Owl Booking Holidays for Travellers S.L are responsible for any theft or burglary that may occur inside the property or with our during your stay. We do not take any responsablity for loss or valuables in the safety boxes of our Villas.

Force majeure

In the event of situations of force majeure, the owner or Owl Booking Holidays for Travellers S.L will amend your booking. However, if it is not possible for this reason to offer a property with similar characteristics to the one reserved by the client, according to the terms agreed the client can either choose to accept another property or to cancel the reservation. In the latter case, the booking fee will be returned.

The maximum occupancy of the property is indicated in the booking confirmation. Exceeding the permitted capacity without prior authorization may result in cancellation of the contract without the right to a refund of the amount paid.

The property that is the object of the following contract is destined for sole and exclusive use as a holiday home, and may not under any circumstances, without the approval and knowledge of the owner or Owl Booking Holidays for Travellers S.L, have any other uses and benefits, such as banquets, celebrations, festivals, seminars, etc. To carry out any activity other than that characterising a holiday, or to exceed the maximum capacity of the property established by the number of beds, will result in immediate termination of the stay on the terms described above.

Features and inventory of the property

Owl Booking Holidays for Travellers S.L shall take all the necessary precautions in order that the properties are described accurately on its website. However, given that the properties are not under the direct and permanent control of this agency, it undertakes to quickly deal with any potential defects in the property or to find a suitable alternative that meets client expectations.

  1. Pets are not prohibited in general terms although it is essential to request specific permission from the agency prior to confirmation of the booking so as to obtain confirmation and consent from the owner.

Cleaning, linen, garden, swimming pool and maintenance.
The property will be provided clean and with bedding, towels, and table linen. The person in charge of cleaning, and also the gardening, swimming pool and general maintenance staff, reserve the right to have key holder access to the property and access to its interior, even when the tenant or guest is not there. 

Arrival and departure times.

It is essential that the client inform us of the schedule of their arrival at the airport or port at least 4 days before the arrival date, to allow for the state and condition of the property which they will occupy to be checked. It is essential that the time of arrival is after 13:00. Also, the time of departure must be before 10:00 am. However, despite the above, and with prior authorization from the agency or owners, these times may be adjusted to the needs of the client.Please note that it is possible that in some rooms the air conditioning may be programmed to operate only at certain times. 

Owl Booking Holidays for Travellers S.L will not be responsible in any way for the inconvenience that may be caused due to existing works in the vicinity of the accommodation or in nearby buildings. Owl Booking Holidays for Travellers S.L will not be responsible for any possible claims that are made in relation to the mentioned works nor for compensation requests related to the same.

In the event of any discrepancies that may arise between the parties, they agree to submit to the jurisdiction and venue of the Courts of Law and Tribunals of Palma (Mallorca).